Terms and Conditions

Last Updated: 15 June 2026

Welcome to Octerly Ltd ("Octerly", "we", "our", or "us"). These Terms and Conditions govern your access to and use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. About Us

Octerly Ltd is a company registered in England and Wales.

We provide AI automation, consulting, software development, lead management solutions, and related digital services.

2. Acceptance of Terms

By accessing our website or using our services, you confirm that:

You are at least 18 years old.

You have the authority to enter into binding agreements.

You agree to comply with these Terms and all applicable laws.

If you do not agree with these Terms, you should not use our website or services.

3. Services

Octerly provides services including, but not limited to:

- AI automation solutions.

- AI voice and chat agents.

- CRM and workflow integrations.

- Lead management and database reactivation services.

- Consulting and implementation services.

- Ongoing support and maintenance.

The exact scope of work for any engagement will be set out in a separate proposal, statement of work, or service agreement.

4. No Guarantee of Results

While we aim to deliver effective solutions, we do not guarantee:

- Specific revenue increases.

- Lead conversion rates.

- Business growth.

- Regulatory approval.

- Continuous or uninterrupted availability of services.

Results depend on numerous factors outside our control.

5. Client Responsibilities

Clients are responsible for:

- Providing accurate information.

- Obtaining all necessary permissions and consents.

- Ensuring compliance with applicable laws and regulations.

- Maintaining the security of their own systems and accounts.

- Reviewing and approving generated content and automations before use.

6. Third-Party Platforms

Our services may utilise third-party software and platforms, including AI models and cloud providers.

We are not responsible for:

- Downtime or failures caused by third parties.

- Changes to pricing or functionality of third-party services.

- Decisions or outputs generated by third-party AI systems.

Third-party terms and policies may also apply.

7. AI Outputs

Artificial intelligence systems may generate inaccurate, incomplete, or unexpected outputs.

You acknowledge that:

- AI-generated content should be reviewed before use.

- Human oversight remains your responsibility.

- We are not liable for losses arising from reliance upon AI-generated outputs.

8. Intellectual Property

Unless otherwise agreed in writing:

- Our Intellectual Property

- All rights in:

- Our methodologies.

- Templates.

- Software frameworks.

- Prompts.

- Documentation.

- Branding.

- Website content.

remain the property of Octerly Ltd.

Client Materials

You retain ownership of any information, data, branding, and materials supplied by you.

Deliverables

Upon full payment, clients receive a non-exclusive licence to use deliverables for their internal business purposes unless otherwise agreed.

9. Fees and Payment

Invoices are payable in accordance with the payment terms stated in the relevant proposal or agreement.

Failure to make payment may result in:

- Suspension of services.

- Removal of access to hosted systems.

- Termination of agreements.

Late payments may attract statutory interest and recovery costs where permitted by law.

10. Subscriptions and Recurring Services

Where services are provided on a monthly basis:

- Fees are payable in advance.

- Either party may terminate by giving 30 days' written notice unless otherwise agreed.

- Fees already paid are non-refundable.

11. Confidentiality

Both parties agree to keep confidential information private and not disclose it to third parties except:

- Where required by law.

- With prior written consent.

- To professional advisers under obligations of confidentiality.

12. Data Protection

Both parties agree to comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Where required, separate Data Processing Agreements may be entered into.

Please refer to our Privacy Policy for further information.

13. Limitation of Liability

To the fullest extent permitted by law, Octerly Ltd shall not be liable for:

- Loss of profits.

- Loss of business.

- Loss of revenue.

- Loss of goodwill.

- Indirect or consequential losses.

Our total liability arising from any claim shall not exceed the fees paid by the client during the preceding twelve months.

Nothing in these Terms excludes liability for:

- Death or personal injury caused by negligence.

- Fraud or fraudulent misrepresentation.

- Any liability which cannot lawfully be excluded.

14. Website Availability

We do not guarantee that:

- The website will always be available.

- It will be free from errors or interruptions.

- Content will always be current or complete.

We may modify, suspend, or discontinue any part of the website without notice.

15. Acceptable Use

You agree not to:

- Use our services for unlawful purposes.

- Attempt to gain unauthorised access to systems.

- Introduce malicious code.

- Infringe intellectual property rights.

- Use our services to send spam or misleading communications.

We reserve the right to suspend or terminate access where misuse occurs.

16. Termination

We may terminate or suspend services immediately if:

- These Terms are breached.

- Payment obligations are not met.

- Continued provision of services would be unlawful or unreasonable.

Termination does not affect accrued rights or obligations.

17. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:

- Internet outages.

- Power failures.

- Cyber incidents.

- Acts of government.

- Natural disasters.

- Third-party service interruptions.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on our website.

20. Contact

Octerly Ltd

Email: [email protected]

Website: www.octerly.ai